Refund & Cancellation Policy

Last Updated: November 9, 2025

At Comfyze E-Commerce Services (OPC) Private Limited, we want you to be completely satisfied with your purchase. This Refund and Cancellation Policy outlines the terms and conditions for returns, exchanges, refunds, and order cancellations.

1. Order Cancellation Policy

1.1 Cancellation Before Shipment

You can cancel your Comfyze order before it has been shipped by:

• Logging into your Comfyze account and navigating to "My Orders"
• Contacting our customer service at +91 7383721490 or Bhargavdubal@gmail.com

Refund for Pre-Shipment Cancellation: Full refund will be processed to the original payment method within 5-7 business days.

1.2 Cancellation After Shipment

Once your Comfyze order has been shipped, it cannot be cancelled. However, you can refuse delivery or initiate a return after receiving the product (subject to our return policy below).

1.3 Comfyze-Initiated Cancellations

Comfyze reserves the right to cancel orders in the following circumstances:

• Product is out of stock or unavailable
• Pricing or product information errors
• Payment verification issues
• Fraudulent or suspicious transactions
• Delivery address is unserviceable

If Comfyze cancels your order, you will receive a full refund to the original payment method within 5-7 business days.

2. Return Policy

2.1 Return Eligibility

Comfyze offers returns within 7 days from the date of delivery. To be eligible for a return, the product must meet the following conditions:

• Product is unused, unworn, and unwashed
• All original tags, labels, and packaging are intact
• Product is in its original condition without any damage
• Return request is initiated within 7 days of delivery
• Product is not on the non-returnable items list (see section 2.4)

2.2 How to Initiate a Return

To return a Comfyze product:

1. Contact Us: Email Bhargavdubal@gmail.com or call +91 7383721490 within 7 days of delivery
2. Provide Details: Include your order number, product details, and reason for return
3. Return Authorization: Our team will review your request and provide return instructions
4. Ship the Product: Pack the item securely with all original packaging and ship it to the provided address
5. Inspection: Once we receive the returned item, our quality team will inspect it

2.3 Return Shipping

• Defective/Damaged Products: Comfyze will cover return shipping costs if the product is defective, damaged, or incorrect
• Change of Mind: Customer is responsible for return shipping costs for returns due to size issues, color preference, or change of mind
• Use a trackable shipping service and retain proof of shipping

2.4 Non-Returnable Items

The following items cannot be returned to Comfyze:

• Products marked as "non-returnable" at the time of purchase
• Items on sale or clearance (unless defective)
• Innerwear, lingerie, and swimwear (for hygiene reasons)
• Products with removed tags or altered packaging
• Customized or personalized items
• Products damaged due to misuse or negligence

3. Exchange Policy

Comfyze offers exchanges for:

• Size Issues: If the product doesn't fit, we can exchange it for a different size (subject to availability)
• Color/Style Preference: Exchange for a different color or style of the same product (subject to availability)
• Defective Products: We will exchange defective items with new ones at no additional cost

3.1 How to Request an Exchange

1. Contact Comfyze customer service within 7 days of delivery
2. Specify the product and desired exchange (size, color, etc.)
3. Our team will check availability and provide exchange instructions
4. Return the original product following our return procedures
5. Once received and inspected, the exchange item will be shipped

Note: Exchanges are subject to product availability. If the desired item is unavailable, you can opt for a refund or store credit.

4. Refund Policy

4.1 Refund Processing Time

Once Comfyze receives and inspects your returned item:

• Inspection: 2-3 business days to verify the product condition
• Approval: You will receive an email confirming refund approval or rejection
• Refund Initiation: Approved refunds are processed within 5-7 business days
• Bank Processing: Additional 5-10 business days for the amount to reflect in your account (depending on your bank/payment provider)

4.2 Refund Method

Comfyze processes refunds to the original payment method:

• Credit/Debit Card: Refunded to the same card used for payment
• Net Banking/UPI: Refunded to the source account
• Digital Wallets: Refunded to the same wallet
• Cash on Delivery: Refunded via bank transfer (you must provide bank details)

4.3 Partial Refunds

Comfyze may issue partial refunds in the following cases:

• Product shows signs of use or wear
• Original packaging or tags are missing
• Product is returned after the 7-day return window (at our discretion)
• Product is damaged due to customer mishandling

4.4 Store Credit

As an alternative to refund, Comfyze may offer store credit that can be used for future purchases. Store credit:

• Has no expiration date
• Can be applied to any Comfyze product
• Cannot be transferred or redeemed for cash

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product from Comfyze:

• Report Immediately: Contact us within 48 hours of delivery with photos of the product and packaging
• Do Not Use: Keep the product unused and in its original packaging
• Free Return: We will arrange a free pickup or provide a prepaid return label
• Resolution: You can choose a replacement, exchange, or full refund (including shipping charges)

6. Refund for Cancelled Orders

If your Comfyze order is cancelled (by you or by us):

• Full Refund: 100% of the order amount will be refunded
• Processing Time: 5-7 business days from the date of cancellation
• No Cancellation Fee: Comfyze does not charge any cancellation fees

7. Special Circumstances

7.1 Lost or Undelivered Orders

If your Comfyze order is lost during shipping or not delivered:

• Contact us within 15 days of the expected delivery date
• We will investigate with the shipping partner
• If the order is confirmed lost, we will offer a replacement or full refund

7.2 Wrong Product Delivered

If Comfyze delivers the wrong product:

• Contact us immediately with order details and product photos
• We will arrange free pickup of the incorrect item
• The correct product will be shipped at no additional cost, or you can opt for a full refund

8. Refund Exceptions

Comfyze reserves the right to deny refunds in the following cases:

• Return request initiated after the 7-day window
• Product is not in its original condition (worn, washed, or damaged)
• Original tags, labels, or packaging are missing
• Product is on the non-returnable items list
• Fraudulent or abuse of the return policy is suspected

9. How to Contact Us

For any questions or assistance regarding returns, exchanges, refunds, or cancellations, please contact the Comfyze customer service team:

Comfyze E-Commerce Services (OPC) Private Limited
B 502, Nira Apartment
Gautam Nagar, Street No 4
Rajkot, Gujarat - 360007
India

Phone: +91 7383721490
Email: Bhargavdubal@gmail.com
Customer Support Hours: 24/7

10. Policy Updates

Comfyze reserves the right to update or modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting on our website. Please review this policy periodically for updates.