Privacy Policy

Last Updated: November 9, 2025

At Comfyze E-Commerce Services (OPC) Private Limited ("Comfyze", "we", "us", or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Create an account with Comfyze
• Place an order for products
• Subscribe to our newsletter or marketing communications
• Contact our customer service
• Participate in surveys or promotions

This information may include:

• Name and contact details (email address, phone number, postal address)
• Payment information (processed securely through third-party payment processors)
• Shipping and billing addresses
• Order history and preferences
• Communication preferences

1.2 Automatically Collected Information

When you visit the Comfyze website, we may automatically collect certain information about your device and browsing behavior, including:

• IP address and device information
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

2. How We Use Your Information

Comfyze uses the collected information for various purposes, including:

• Order Processing: To process and fulfill your orders, including shipping and delivery
• Customer Service: To respond to your inquiries and provide customer support
• Account Management: To manage your Comfyze account and provide personalized services
• Marketing Communications: To send you promotional materials, newsletters, and updates (only if you've opted in)
• Service Improvement: To improve our website, products, and services
• Legal Compliance: To comply with legal obligations and prevent fraudulent activities
• Analytics: To understand how customers use our website and services

3. Marketing Communications

If you opt in to receive marketing communications from Comfyze, we may send you:

• Email Marketing: Newsletters, promotional offers, new collection announcements, and style guides
• WhatsApp Marketing: Exclusive deals, order updates, personalized recommendations, and special offers
• SMS Marketing: Important updates, flash sales, and order notifications

Opt-Out: You can unsubscribe from marketing communications at any time by:

• Clicking the "unsubscribe" link in our emails
• Replying "STOP" to our marketing messages
• Contacting us at Bhargavdubal@gmail.com
• Updating your preferences in your Comfyze account settings

4. How We Share Your Information

Comfyze does not sell your personal information. We may share your information with:

• Service Providers: Third-party companies that help us operate our business (e.g., payment processors, shipping partners, email service providers)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

Comfyze implements appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL encryption for data transmission
• Secure servers and databases
• Access controls and authentication
• Regular security audits and updates

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Comfyze uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help us:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Provide personalized content and recommendations
• Improve website functionality

You can control cookie preferences through your browser settings. However, disabling cookies may limit certain features of the Comfyze website.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-Out: Opt out of marketing communications at any time
• Data Portability: Request a copy of your data in a portable format

To exercise these rights, please contact us at Bhargavdubal@gmail.com or call +91 7383721490.

8. Children's Privacy

Comfyze's services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party websites. Comfyze is not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

Comfyze reserves the right to update this Privacy Policy at any time. We will notify you of significant changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending an email notification (for material changes)

Your continued use of Comfyze services after changes indicates your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how Comfyze handles your personal information, please contact us:

Comfyze E-Commerce Services (OPC) Private Limited
B 502, Nira Apartment
Gautam Nagar, Street No 4
Rajkot, Gujarat - 360007
India

Phone: +91 7383721490
Email: Bhargavdubal@gmail.com

12. Consent

By using the Comfyze website and services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.